We take the utmost care in packing and shipping your order, unfortunately on a rare occasion, it can get damaged in transit. If your order has arrived damaged, please contact us using this form stating whether you would like a refund or replacement.

For further information or assistance please contact us using the form or email directly on info@emmahardie.com and we will respond as soon as possible. Please note our office hours are Monday-Friday 10am-4pm.

• When you have finished shopping, click on the Shopping Bag at the top right hand corner.
• Review your order and select Checkout.
• Enter your promotional code into the 'Offer Code' box and click 'Redeem' to activate your voucher code.

For further information or assistance please contact us using this form or email us directly on info@emmahardie.com and we will respond as soon as possible. Please note our office hours are Monday-Friday 10am-4pm.

Our products are not currently available for sale in all countries; however, we are striving to increase our distribution across the world. For information on which countries stock the range, please check our stockists page.

For further information or assistance, please contact us using this form or email us directly on info@emmahardie.com and we will respond as soon as possible.  Please note our office hours are Monday-Friday 10am-4pm.

If you are experiencing problems when using the website, please contact us using the form on our contact page or reach out to our customer services team who will be happy to help.

Please state the type of device, operating system and name of browser you are using.

For further information or assistance, please contact us using this form or email us directly on info@emmahardie.com and we will respond as soon as possible.  Please note our office hours are Monday-Friday 10am-4pm.

All our products have been dermatologically tested and approved as suitable for sensitive skin.

If you are concerned about experiencing an allergic reaction, we recommend that you read our ingredients list thoroughly and test the product in the crease of your elbow or behind the
ear before applying to the face.

If you think you have suffered from an allergic reaction, discontinue use immediately.

If an item you want is currently out of stock, you can enter your email address to be notified when it is back in stock on our website.

Alternatively, you can contact our customer service team on +44(0)20 3874 3040.

If you wish to cancel your order, please contact us immediately using this form including your order number. We will make every effort to intercept your order, however the warehouse team work very hard to ensure that orders are picked, packed and despatched efficiently to get orders to you as soon as possible, so it is possible that it may be too late to cancel.

For further information or assistance, please contact us using this form or email us directly on info@emmahardie.com and we will respond as soon as possible.  Please note our office hours are Monday-Friday 10am-4pm.

We are proud to state that all our products are approved under the Cruelty Free International Leaping Bunny programme, the gold standard for cruelty free products. For more information, please visit www.crueltyfreeinternational.org

All our products are vegan, except for our Moringa Cleansing Balm, which contains small traces of Beeswax. All products are 100% vegetarian.

Our formulations are developed using high-grade, skin-friendly actives, harvested from the natural world. Synthetic ingredients included serve to stabilise and preserve for the highest quality formulations.

They are free from parabens, synthetic colours, petrochemicals, mineral oil, sulphates, and skin-sensitising ingredients such as retinol and glycolic acid.

Emma Hardie fragrances are made up of 100% natural essential oils however are listed on pack as Parfum (Fragrance).

Our products are suitable for all skin types and are formulated without common skin irritants. If you have any concerns, we recommend carrying out a patch test before using the product on your face.

All our products are safe to use during pregnancy, however, some women prefer to avoid essential oils during pregnancy. If in doubt, please speak to your midwife or medical practitioner.