Frequently Asked Questions

We aim to dispatch orders within one working day.

• UK Standard Delivery: normally 2–5 working days after dispatch.
• UK Next Day Delivery: order before 12 noon, Monday to Friday, for delivery the next working day. After this cut-off, we dispatch the next working day for delivery the following working day.
• International Delivery: approximately 5–7 working days after dispatch for Europe and 7–10 working days for the rest of the world.

For weekend Next Day Delivery orders, we dispatch on Monday for delivery on Tuesday, unless a bank holiday affects these dates.

Working days are Monday to Friday, excluding UK bank holidays. All cut-off times use UK local time.

We’ll email your tracking information when we dispatch your order. Visit our Delivery & Returns page for full details.

Yes, we ship internationally to selected countries. Shipping costs will be calculated and added at checkout.

Please note, we do not currently ship to Spain.

Once your order has been dispatched, you will receive an email with tracking information.

If your tracking link is not updating, or the expected delivery time has passed, please contact our team and we will be happy to help.

Email: contact@emmahardie.com

Most UK deliveries are tracked and may require a signature. You can follow your parcel using the tracking link in your dispatch confirmation email.

You can pay using debit and credit cards, Klarna, Apple Pay, Google Pay and Shop Pay.

Available options may vary depending on your location and order. Checkout will show the payment methods available before you pay.

We’re sorry your order has arrived damaged. Please email contact@emmahardie.com with:

• Your order number.
• The names and quantities of affected items.
• Clear photos of the damage, the parcel and its contents.

Please keep the products and packaging while our Customer Care team investigates.

Please email contact@emmahardie.com as soon as possible with your order number and tell us you wish to cancel.

We’ll try to stop your order before dispatch, but we prepare orders quickly. If we cannot stop dispatch, you can still exercise your cancellation rights where they apply and arrange a return.

Our Customer Care team is available from 9am to 5pm, Monday to Friday, excluding bank holidays. All times are UK local time.

If you change your mind, tell us within 14 calendar days after the day you receive your order. You then have a further 14 calendar days from notifying us to send the items back.

If your order arrives in separate deliveries, the cancellation period starts after the day you receive the final item.

For hygiene reasons, we cannot accept change-of-mind returns of sealed skincare products once you’ve broken the hygiene seal, where this makes them unsuitable for return. Opening the outer delivery box does not affect your cancellation rights.

These conditions do not affect your statutory rights if goods are faulty, damaged or do not match their description.

Email contact@emmahardie.com within 14 calendar days after the day you receive your order. Tell us you wish to return all or part of it and include:

• Your order number.
• The items you wish to return.

You’re welcome to share your reason, but you don’t have to.

Our Customer Care team will provide return instructions. Please send your items back within 14 calendar days of notifying us. You do not need our approval for your cancellation notice to take effect.

If you change your mind, you’ll need to pay the return postage cost. Please pack your items securely. We recommend using a tracked service and keeping proof of postage.

If your item is faulty, damaged, incorrect or does not match its description, contact contact@emmahardie.com before arranging a return so we can help with the process and return costs.

After telling us you wish to cancel, send your items back within 14 calendar days.

We’ll refund you without undue delay. We may wait until we receive the items or evidence that you’ve sent them back, whichever happens first.

For UK purchases, we’ll issue your refund no later than 14 calendar days after we receive the items or evidence of return, whichever happens first.

Where EU withdrawal rules apply, we’ll issue your refund within 14 calendar days of your cancellation notice, subject to receiving the items or evidence of return. If these arrive after that deadline, we’ll refund you without undue delay.

We’ll refund your original payment method unless you expressly agree otherwise. Your bank or payment provider may take a few additional working days to show the money in your account.

Very occasionally, people may react to certain products they have not used before. Please read the ingredients list, which can be found on the back of our cartons.

In all cases, we recommend you visit your doctor in the first instance.

We have a special form that needs to be completed if you do have a reaction to any product, so we can advise the manufacturer of the symptoms and details of the reaction.

For further information, please contact us using the form on our contact page and we will respond as soon as we can.

We are proud to state that all our products are cruelty-free.

EH Ritual Rewards is our loyalty programme, designed to make every Emma Hardie purchase even more rewarding. Earn points towards exclusive vouchers, skincare treats and more.

Simply join EH Ritual Rewards to start collecting points.

You'll automatically earn points when shopping directly on our website as an EH Ritual Rewards member.

You can also earn points when purchasing Emma Hardie products from participating retailers, including M&S, Amazon and LOOKFANTASTIC. Simply upload your receipt to claim your points.

Discover how to earn EH Ritual Rewards points wherever you shop.

Yes! If you've purchased directly from our website within the past 30 days, your eligible points will be added automatically when you join EH Ritual Rewards.

There's no need to upload your receipt.

Simply log in to your EH Ritual Rewards account to check your points balance, explore your available rewards and redeem your points for money-off vouchers or selected skincare treats.

We're here to help. If your points haven't appeared or you're having trouble redeeming a reward, please contact our Customer Care team.

Include the email address linked to your EH Ritual Rewards account and a brief description of the issue so we can look into it for you.

EH Ritual Rewards has three tiers, each with its own benefits:

• Amazing Face: Your starting tier, with birthday rewards, early access to selected offers and double points events.
• Brilliance: Unlocks when you reach £150 in qualifying spend, with additional exclusive rewards and a tier upgrade gift.
• Midas Touch: Unlocks at £300 in qualifying spend, bringing you our highest tier of rewards and exclusive benefits.

All three tiers earn 5 points for every £1 spent on eligible purchases.

Explore the full benefits of each tier on our EH Ritual Rewards page.

Yes, EH Ritual Rewards points do expire, so we recommend making the most of your points and redeeming your favourite rewards before they expire.

You can check your points balance and explore available rewards by logging in to your EH Ritual Rewards account.

You can use our contact form or email contact@emmahardie.com. Our Customer Care team will be happy to help.

The team is available from 9am to 5pm, Monday to Friday, excluding bank holidays. All times are UK local time.