Shipping typically takes 2-3 business days within the United Kingdom. For international orders, shipping can take 7-10 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.

Very occasionally people have reactions to certain products they haven't used before. Please read our ingredients listing which can be found on the back of our cartons.

In all cases we recommend you visit your doctor in the first instance. We have a special form that needs to be filled in if you do have a reaction to any products so we can advise the manufactures of the symptoms and problems occurred.

For further information, please contact us using the form on our contact page and we will respond as soon as

We take the utmost care in packing and shipping your order. Unfortunately on a rare occasion it can get damaged in transit. If your order has arrived damaged please contact us using our contact form or email directly to contact@emmahardie.com. Please note our office hours are Monday - Friday 9am - 5.15pm

We are proud to state that all our products are approved under the Cruelty Free International Leaping Bunny programme, the gold standard for cruelty free products.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

If you should wish to cancel your order please use the contact form below immediately, detailing your order number.

If you have contacted our Customer Services team within our working hours (Monday to Friday 09:00 to 17:15 GMT) there is a possibility we may be able to intercept your order, however we work very hard to ensure that we pick, pack and despatch orders very quickly, so it is possible you may already be too late.

For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.