Collection: Delivery & Returns
WHEN WILL MY ORDER BE POSTED?
All our orders are sent via courier and we normally expect to dispatch all orders within one working day
Priority orders and Special Delivery orders placed before midday are normally dispatched on the day of order, as long as it is before midday.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
This will depend on the delivery solution you have chosen.
REST OF THE WORLD
All estimated delivery times could be affected should your parcel be very heavy or if delayed by Customs entry procedures.
We recommend that our Australia customers purchase through TVSN Shopping Channel due to postage issues.
DO I HAVE TO SIGN FOR MY DELIVERY?
Standard UK deliveries are tracked and the majority will require a signature. If you have selected Special Delivery then this will need to be signed for.
You can track your package by clicking on the link on your dispatch email.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
ARE THERE ANY COUNTRIES YOU DO NOT SHIP TO?
We ship to many countries around the world, if you do find a problem setting up a delivery address please contact us and we will investigate.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can
WHY HAVEN'T I RECEIVED MY DELIVERY?
As soon as we despatch your order you will receive an email confirmation from us confirming that your order has been sent, if this was using a tracked service it will include a tracking number in the email.
UNITED KINGDOM
Standard delivery orders are sent to the UK using a tracked delivery solution and you will be sent email delivery updates upon successful delivery or if there are any delays. Delivery should normally take 3-7 working days.
REST OF THE WORLD
We send all Standard delivery orders by post, with delivery taking 5-7 days for Europe and 7-10 days for the rest of the world; however deliveries can sometimes incur slight delays if the shipment is either especially heavy or due to local customs procedures that lie outside of our control.
Please note, emmahardie.com will only consider claims for lost items sent by Standard International delivery 30 days after despatch for Europe and 90 days after despatch outside of Europe.
For further information or assistance please contact us using the form below and we will respond as soon as we can.
WHAT IS YOUR RETURNS POLICY?
For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all seals, packaging and any cellophane intact and unopened.
Items must be returned within 21 days of despatch.
If you wish to return or replace an item, please complete the returns section on the invoice and return to the below address. If you no longer have your invoice, please include an explanatory note quoting your order number.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We request that all Items must be returned within 21 days of despatch.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
DO I PAY TO RETURN MY ITEM?
Sorry we do not offer a free returns service. We recommend that you post any returns to us using a method that is trackable or alternatively obtain a 'Certificate of Posting', as we cannot be held responsible for any items without proof of posting.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Returns are usually processed within a few days of receiving the goods back. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment. We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
All our orders are sent via courier and we normally expect to dispatch all orders within one working day
Priority orders and Special Delivery orders placed before midday are normally dispatched on the day of order, as long as it is before midday.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
This will depend on the delivery solution you have chosen.
REST OF THE WORLD
All estimated delivery times could be affected should your parcel be very heavy or if delayed by Customs entry procedures.
We recommend that our Australia customers purchase through TVSN Shopping Channel due to postage issues.
DO I HAVE TO SIGN FOR MY DELIVERY?
Standard UK deliveries are tracked and the majority will require a signature. If you have selected Special Delivery then this will need to be signed for.
You can track your package by clicking on the link on your dispatch email.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
ARE THERE ANY COUNTRIES YOU DO NOT SHIP TO?
We ship to many countries around the world, if you do find a problem setting up a delivery address please contact us and we will investigate.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can
WHY HAVEN'T I RECEIVED MY DELIVERY?
As soon as we despatch your order you will receive an email confirmation from us confirming that your order has been sent, if this was using a tracked service it will include a tracking number in the email.
UNITED KINGDOM
Standard delivery orders are sent to the UK using a tracked delivery solution and you will be sent email delivery updates upon successful delivery or if there are any delays. Delivery should normally take 3-7 working days.
REST OF THE WORLD
We send all Standard delivery orders by post, with delivery taking 5-7 days for Europe and 7-10 days for the rest of the world; however deliveries can sometimes incur slight delays if the shipment is either especially heavy or due to local customs procedures that lie outside of our control.
Please note, emmahardie.com will only consider claims for lost items sent by Standard International delivery 30 days after despatch for Europe and 90 days after despatch outside of Europe.
For further information or assistance please contact us using the form below and we will respond as soon as we can.
WHAT IS YOUR RETURNS POLICY?
For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all seals, packaging and any cellophane intact and unopened.
Items must be returned within 21 days of despatch.
If you wish to return or replace an item, please complete the returns section on the invoice and return to the below address. If you no longer have your invoice, please include an explanatory note quoting your order number.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We request that all Items must be returned within 21 days of despatch.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
DO I PAY TO RETURN MY ITEM?
Sorry we do not offer a free returns service. We recommend that you post any returns to us using a method that is trackable or alternatively obtain a 'Certificate of Posting', as we cannot be held responsible for any items without proof of posting.
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Returns are usually processed within a few days of receiving the goods back. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment. We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).
For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.
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