Delivery & Returns
Delivery options
| Delivery Option | Order Cut-Off | Dispatch Time | Delivery Time |
|---|---|---|---|
| UK Next Day Delivery | Before 12pm Monday–Friday | Same working day | Next working day |
| UK Next Day Delivery | After 12pm Monday–Friday | Next working day | Following working day |
| UK Next Day Delivery | Saturday or Sunday | Monday | Tuesday |
| UK Standard Delivery | No cut-off | Within 1 working day | 2–5 working days after dispatch |
| International Delivery | No cut-off | Within 1 working day | 5–10 working days depending on destination |
Working days are Monday to Friday, excluding UK bank holidays. All order cut-off times use UK local time. Bank holidays may move dispatch and delivery dates to the next working days.
We deliver internationally to selected countries. We do not currently deliver to Spain.
When will my order be dispatched?
We aim to process and dispatch all orders within one working day.
Dispatch times depend on the delivery option selected at checkout.
UK Next Day Delivery
- Order before 12pm Monday–Friday to receive your order the next working day.
- Orders placed after 12pm will be dispatched the next working day and delivered the following working day.
- Orders placed on Saturday or Sunday will be dispatched on Monday for delivery on Tuesday.
UK Standard Delivery
UK Standard Delivery is sent using Royal Mail Tracked 48™.
- Orders are processed within 1 working day.
- Delivery normally takes 2–5 working days after dispatch.
- You will receive tracking updates once your order has been dispatched.
International Delivery
Delivery times below start after dispatch and vary depending on your location.
- Europe: approximately 5–7 working days.
- Rest of the world: approximately 7–10 working days.
International deliveries may occasionally be delayed due to customs procedures or local postal services.
Do I need to sign for my delivery?
Most UK deliveries are tracked and may require a signature on delivery.
You can track your parcel using the link provided in your dispatch confirmation email.
I haven’t received my parcel
Once your order has been dispatched, you will receive an email with tracking information.
If your tracking link is not updating, or the expected delivery time has passed, please contact our team and we will be happy to help.
Email: contact@emmahardie.com
Returns
If you change your mind, please let us know within 14 calendar days after the day you receive your order. You then have a further 14 calendar days to send your items back.
If your order arrives in separate deliveries, the cancellation period starts after the day you receive the final item.
How do I start a return?
Email contact@emmahardie.com within the cancellation period and tell us that you wish to return all or part of your order.
Please include:
- Your order number.
- The items you would like to return.
You are welcome to share your reason, but you do not have to.
Our Customer Care team will provide return instructions. Please send your items back within 14 calendar days of notifying us. You do not need our approval for your cancellation notice to take effect.
Can I return an opened product?
For hygiene reasons, we cannot accept change-of-mind returns of sealed skincare products once you have broken the hygiene seal, where this makes them unsuitable for return.
Opening the outer delivery box does not affect your cancellation rights.
If your product is faulty, damaged, incorrect or does not match its description, please contact our Customer Care team. These change-of-mind restrictions do not affect your statutory rights.
Do I pay for return postage?
If you change your mind, you will need to pay the return postage cost. Please pack your items securely. We recommend using a tracked service and keeping proof of postage.
If your item is faulty, damaged, incorrect or does not match its description, contact us before arranging a return so we can help with the process and return costs.
When will I receive my refund?
We will refund you without undue delay. We may wait until we receive your returned items or evidence that you have sent them back, whichever happens first.
For UK purchases, we will issue your refund no later than 14 calendar days after we receive the items or evidence of return, whichever happens first.
Where EU withdrawal rules apply, we will issue your refund within 14 calendar days of your cancellation notice. We may withhold it until we receive the items or evidence of return. If these arrive after that deadline, we will refund you without undue delay.
We will refund your original payment method unless you expressly agree otherwise. Your bank or payment provider may take a few additional working days to show the money in your account.
Will you refund my original delivery charge?
If you cancel your whole order, we will refund the standard delivery charge you paid. If you chose a more expensive delivery service, we will refund only the cost of our least expensive standard delivery option.
Faulty, damaged or incorrect items
If something is wrong with your product or order, please email contact@emmahardie.com with your order number and a brief description of the issue. Our Customer Care team will help you with the next steps.
Need some help?
Email contact@emmahardie.com for help with delivery or returns.
Our Customer Care team is available from 9am to 5pm, Monday to Friday, excluding bank holidays. All times are UK local time.