Terms of Use | Emma Hardie

OUR AGREEMENT
These terms and conditions (the "Terms") apply when you access https://shop.emmahardie.com (the "Website") or place an order for products through the Website. References to "we", "us" and "our" mean Emma Hardie Limited. References to "you" and "your" mean you, the customer or user of the Website.

By accessing the Website or placing an order, you agree to these Terms. We recommend keeping a copy for future reference. These Terms are available in English.

CHANGES TO TERMS
We may update these Terms for legal, regulatory or security reasons. We will highlight significant changes on the Website or notify you by email where appropriate. Please check the Terms before placing an order. If you have any questions, email contact@emmahardie.com.

INFORMATION ABOUT US

We are Emma Hardie Limited, a company registered in England and Wales under company number 05495827. Our registered office is 1210 Lincoln Road, Peterborough, England, PE4 6ND.
For questions, complaints or comments about the Website or your order, contact contact@emmahardie.com.
For questions about how we use your personal data, contact contact@emmahardie.com.

THE ORDERING PROCESS AND ORDER CONFIRMATION
When you place an order, you offer to buy the products you select. All orders depend on availability and our acceptance. We reserve the right to refuse an order.

You can add products to your basket and review or amend your selection before checkout. When you complete checkout, you submit your order to us.

We will email an order confirmation to the email address you provide. This records your order but does not confirm our acceptance. Please check the details and contact contact@emmahardie.com promptly if anything is incorrect or you do not receive confirmation.

We accept your order when we send your dispatch confirmation email. At that point, a binding contract forms between you and us. We keep a record of accepted orders.

REGISTERING FOR A PERSONAL ACCOUNT
You can create an account using your email address and a password. Please provide accurate information and keep your account details up to date.

You can review and update your details through your account. Please see our Privacy Policy for information about how we use your personal data.

Keep your password confidential. You are responsible for activity you authorise through your account. If you suspect someone has accessed your account without permission, contact contact@emmahardie.com as soon as possible.

YOUR USE OF THE WEBSITE
Please ensure that the information you provide when registering or ordering is accurate and up to date.

You must not:

Use the Website in a way that interrupts, damages or impairs it.
Use the Website for criminal, fraudulent or illegal activity.
Use the Website in a way that causes harm or distress to another person.
Access another customer's account without permission or attempt to bypass the Website's security.
Use the Website for purposes other than your personal use.

We may suspend, restrict or terminate access if we have reasonable grounds to believe you have breached these conditions or we suspect fraudulent activity. This does not limit any other action we may take.

PRICES, DELIVERY CHARGES AND PAYMENT
Product prices appear on the Website. We take care to keep prices accurate, but errors may occur. If we identify an obvious pricing error before accepting your order, we will explain the correct price and give you the choice to proceed at that price or cancel. If you cancel and we have already taken payment, we will refund it.

Your checkout total shows the applicable taxes and delivery charges before you pay. Delivery options and charges depend on your delivery address and the service you select.

We aim to dispatch orders within one working day.

UK Standard Delivery: delivery normally takes 2–5 working days after dispatch.
UK Next Day Delivery: order before 12 noon, Monday to Friday, for dispatch that working day and delivery the next working day. For orders after 12 noon, we dispatch the next working day for delivery the following working day. For weekend orders, we dispatch on Monday for delivery on Tuesday, unless a bank holiday affects these dates.
International Delivery: delivery normally takes approximately 5–7 working days after dispatch for Europe and 7–10 working days for the rest of the world. Customs procedures and local postal services may cause delays.

Working days are Monday to Friday, excluding UK bank holidays. All order cut-off times use UK local time.

We deliver to selected countries. We do not currently deliver to Spain.

Please see our Delivery & Returns page for delivery information.

If your parcel has not arrived by the expected delivery date, or your tracking has stopped updating, contact contact@emmahardie.com with your order number. Our Customer Care team will investigate with the delivery provider and explain the next steps. The delivery provider's investigation process does not affect your statutory rights.

We accept debit and credit cards, Klarna, Apple Pay, Google Pay and Shop Pay. Available payment options may vary depending on your location and order. Checkout will show the options available to you before you pay.

You must have permission to use your chosen payment method. Payment providers may carry out validation and authorisation checks. If your payment provider declines payment, we cannot accept your order using that payment method.

Your bank or payment provider may apply its own charges in accordance with your agreement with them.

DISCOUNT CODES
Enter your discount code in the "Discount code or gift card" box at checkout, then select "Apply". Check that your order total includes the discount before completing your purchase.

Each discount code has its own terms, including any exclusions, expiry date and rules on combining offers. Please check the terms of your offer before ordering. If you need help applying a code, contact contact@emmahardie.com.

DELIVERY AND OWNERSHIP
We deliver to eligible addresses in selected countries. We aim to dispatch orders within one working day. Delivery estimates appear on our Delivery & Returns page.

If you wish to cancel before dispatch, contact contact@emmahardie.com as soon as possible with your order number. We will try to stop your order, but we may have already prepared or dispatched it.

If we cannot stop dispatch, you may still exercise your cancellation rights where they apply and return the goods using the process below.

As soon as the product is delivered to you, you are responsible for it.

If you have a problem with your order or product, contact contact@emmahardie.com as soon as possible so our Customer Care team can help.

CANCELLATION, RETURNS AND REFUNDS
You have certain rights under the law. These include:

The right to receive products of satisfactory quality that are fit for their intended purpose and match their description.
Certain remedies if a product is defective.
A right to cancel eligible online purchases without giving a reason within 14 calendar days after the day you receive your goods. If one order arrives in separate deliveries, this period starts after the day you receive the final item. You then have a further 14 calendar days from notifying us of your cancellation to send the goods back. Certain conditions and exceptions apply, as explained below.

RETURN OF NON-FAULTY GOODS

How to cancel

To cancel all or part of your order, please email contact@emmahardie.com within 14 calendar days after the day you receive your goods. Include your order number and the items you wish to return. You may share your reason, but you do not have to.

You can also notify us through another clear statement of your decision to cancel. You do not need our approval for a valid cancellation notice to take effect.

Returning your items

Our Customer Care team will provide return instructions. Please send your items back within 14 calendar days of notifying us that you wish to cancel.

Pack the items securely to protect them during transit. We recommend using a tracked service and keeping proof of postage.

For change-of-mind returns, you must pay the direct cost of returning the goods. If your goods are faulty, damaged, incorrect or do not match their description, contact us before arranging a return so we can help with the process and return costs.

Opened products and hygiene seals

The right to cancel does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once you have unsealed them after delivery.

Opening an outer delivery box does not, by itself, remove your cancellation rights.

Please handle items carefully while deciding whether to keep them. If unnecessary handling damages an eligible item or reduces its value, we may reduce your refund accordingly. This does not affect your rights if the product is faulty or does not match its description.

Refunds

We will refund you without undue delay and within the applicable legal deadline. We may withhold your refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

For UK purchases, we will refund you no later than 14 calendar days after we receive the goods or evidence of return, whichever happens first.

Where EU withdrawal rules apply, we will refund you within 14 calendar days of receiving your cancellation notice, subject to the withholding right above. If we receive the goods or evidence of return after that deadline, we will refund you without undue delay.

If you cancel your whole order, we will also refund the standard delivery charge you paid. If you chose a more expensive delivery service, we will refund only the cost of our least expensive standard delivery option.

We will use your original payment method unless you expressly agree otherwise. We will not charge a refund fee. Your bank or payment provider may take additional time to show the refund in your account.

Your statutory rights

These change-of-mind conditions do not affect your statutory rights if goods are faulty, damaged or do not match their description.

OUR LEGAL OBLIGATIONS AND OUR LIMITATION ON LIABILITY

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure, or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

Losses not caused by our breach.
Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the agreement, for example loss of profits or loss of opportunity.
Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

GENERAL
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing our customer services team at contact@emmahardie.com.