PRIVACY POLICY
Emma Hardie values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'My Account'. You can access 'My Account' directly to amend any personal details, for example, if you change your address. If you wish to place an order on our website, you will also be required to provide credit or debit card details.

We use the latest technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

1. ADMINISTRATION OF OUR SITE
The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and maintain your account.

2. CUSTOMER SERVICE
We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

3. DIRECT MARKETING
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone.

4. COOKIES
The Emma Hardie online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.emmahardie.com and log into your account with your username and password. We will not use cookies without your prior consent, so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Emma Hardie account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

5. DATA PROTECTION
Emma Hardie Ltd complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a cheque or postal order for £10 (cash cannot be accepted) and a written request to: The Company Secretary, Emma Hardie Limited, 2nd Floor, 66 – 68 Margaret street, London W1W 8SR United Kingdom.

Emma Hardie Ltd is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and provide you with the merchandise and services you request from us. The above section of our terms and conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'My Account'.

Mobile Terms of Service

Emma Hardie

Last updated: Aug. 19, 2024

The Emma Hardie mobile message service (the "Service") is operated by Emma Hardie (“Emma Hardie”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. 

By consenting to Emma Hardie’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Emma Hardie through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Emma Hardie. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to EmmaHardie or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Emma Hardie mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to EmmaHardie or email piers.carty@potterandmoore.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.