Collection: Complaints

Not satisfied with your purchase?

Your happiness is important to us. Details of our how to start our complaints process are below.

PLEASE CANCEL MY ORDER
If you should wish to cancel your order please use the contact form below immediately, detailing your order number.

If you have contacted our Customer Services team within our working hours (Monday to Friday 09:00 to 17:30 GMT) there is a possibility we may be able to intercept your order, however we work very hard to ensure that we pick, pack and despatch orders very quickly, so it is possible you may already be too late.

For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.

This September we’re celebrating 15 years of our iconic
Moringa Cleansing Balm, the ultimate spa-in-a-jar.

To celebrate we’ve teamed up with Platinum magazine to offer
their readers an exclusive 20% discount code to use at EmmaHardie.com.

Unlock your discount code by signing up to the Emma Hardie newsletter
below. You will then receive an e-mail with your exclusive 20% discount code.

T&C’s:
Discount code not available in conjunction with any other on-site offers or
discount codes. One code per customer, per purchase. Valid from 21/08/24 –
25/09/24.