Collection: Complaints

Not satisfied with your purchase?

Your happiness is important to us. Details of our how to start our complaints process are below.

If you should wish to cancel your order please use the contact form below immediately, detailing your order number.

If you have contacted our Customer Services team within our working hours (Monday to Friday 09:00 to 17:30 GMT) there is a possibility we may be able to intercept your order, however we work very hard to ensure that we pick, pack and despatch orders very quickly, so it is possible you may already be too late.

For further information or assistance please contact us using the form on our contact page and we will respond as soon as we can.